Bloomberg News reported on Wednesday that Amazon.com Inc plans to close several call centres in the United States as part of a shift toward remote working.
The Covid-19 pandemic has accelerated the shift to remote working across most industries, with cloud call centre companies such as Five9 Inc seeing a surge in business.
According to the report, Amazon, the world’s largest online retailer, is also encouraging its customer service employees at some call centres in the country to work from home in order to save money on real estate.
Amazon Web Services, the company’s cloud computing division, also sells Amazon Connect software, which allows businesses to serve their customers via remote networks.
A spokesperson for Amazon told Reuters that the company is working with employees to ensure a smooth transition to remote working, but did not comment on the planned closure of call centres.